Shipping and Warranty Policies

SHIPPING POLICIES 

Our third party courier can ship your item/s nationwide. However, there are a few areas that are out-of-the-delivery zones. In this case, our courier will charge an additional fee on top of your shipping fee depending on your area. For the list of the out-of-delivery zone, please contact us at info@harmankardon.com.ph

 

For other shipping concerns: You may also contact

Lite Xpress: customercare@litexpress.com.ph or call them at (02) 410-3333 loc. 200

Gogo Xpress: customercare@gogoxpress.com

 

 

WARRANTY CLAIM POLICY 

-----

Warranty Claim Policy

For warranty claims, the client should contact HARMAN customer support  apac.support@harman.com or +632 865 2317 or info@harmankardon.com.ph for assessment.

 

  •    Coverage

- Main Unit only. Functional Issues Only as well as Defects in Materials and Workmanship

- All Harman Kardon Philippines products will honor a standard 1-year warranty from the date of purchase unless stated otherwise to sale and free items. Harman Kardon Philippines Service Center will honor the warranty based on their own respective conditions.

 

  •    Exclusions
  1. Free or bundled and premium items are not included.
  2. Accessories such as chargers, connectors, headbands, earbuds, earbuds, etc.
  3. Missing / Tampered Serial Numbers
  4. Unauthorized modifications from an unauthorized service provider.
  5. Damage caused by accident, unreasonable use or neglect, and lack of necessary maintenance.
  6. Damage or deterioration of any accessory or decorative surface/Cosmetic defects
  7. Damage resulting from failure to follow instructions contained in the Owner's Manual
  8. Damage due to flood, fire, acts of nature, and/or force majeure

 

  •    Warranty Claim Requirements
  1. Proof of purchase (Printed screenshot of an email received during the transaction, online purchase confirmation, packing slip with warranty stamp, sales invoice)
  2. Name of client, order no, the serial number of SKU, address, and payment method
  3. Valid ID matched with the registered name indicated on the Sales Invoice
  4. Copy of the Waybill showing date delivered to the client's location
  5. Complete box and accessories
  6. An authorization letter with the Valid ID of the registered owner and Valid ID will be presented for 2nd person authorizing to claim the warranty

 

** NO CHANGE OF MIND: Change of color, upgrade, downgrade.

* Warranty type (repair or replacement) will solely be based on the discretion of Harman Kardon Philippines depending on the type of unit and based on Harman's Warranty Guidelines.

* All replaced/repaired items to clients will have a continuous warranty from date of delivery

* If eligible for a warranty claim, the client/s must return the item/s in its original packaging along with complete accessories. Missing accessories (i.e. cords, chargers, manuals, etc.) will not be honored for warranty claims. 

*All warranty claims are subject to Harman Kardon Philippines', proper approvals and authorization as well as replication of actual functional defect and actual verification and confirmation of defect from Service

*Please do not send your purchase back to the manufacturer.

* All sales are final.

 

Warranty Returns

We are happy to replace/repair any defective item as long as it is covered by our warranty claim policies.  

 

After-Sales Shipping 

Within 30 Days 

Harman Kardon Philippines will be responsible for paying the shipping cost on the first warranty claim of your item for the first 30 days after receiving the item. Harman Kardon Philippines will pick-up and deliver the item/s. 

Depending on where you live, the time it may take for your product to reach you may vary. If approved and eligible for a warranty claim of item/s, shipping of the exchange product/s will be shouldered by Harman Kardon Philippines. 

 

More than 30 Days

More than 30 days after purchase, you will be responsible for paying the shipping cost for returning the item. To claim the warranty of your product, you can send your item/s or visit Harman Kardon Philippines Service Center at 2nd floor Topy Building IV Calle Industria cor. Economia St. Bagumbayan, Libis Quezon City, 1110 

Disclaimer: If the unit has been deemed as a voided warranty, the client will shoulder the shipping, and Harman Kardon Philippines might bill the client along with the quotation for parts and labor including shipping fees.